FAQs

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Funtastic B2B FAQ’s

Funtastic Limited does not supply direct to public and products listed on our B2B website are only available to retail customers within Australia.

Account

Q: How do I become a Funtastic customer?

A: Simply complete the credit application form within the register section of our website, and submit application to accounts@funtastic.com.au

Q: I am already a Funtastic customer, how do I start placing orders online?

A: For existing customers, simply visit our register your trading account using our online form.

We will verify your details and you will receive an email containing the details of your Funtastic B2B account.

Q: I have created my B2B account but have forgotten my Password. What do I do?

A: Simply go to our login page and click on the lost password link, follow prompts to reset your password.

Order Processing

Q: I need help with my order. Who can I contact?

A: You can contact our sales administration team at salesadmin@funtastic.com.au who will be able to assist with your order.

Q: I have placed my order and it is now on hold. What does this mean?

A: your order is currently being processed; you will receive an email notification once your order has been completed and another notification when dispatched.

Pricing

All pricing is listed as per current trading terms and exclude GST.

No additional discounts will be applied at checkout unless using a promotional code.

Q: I can browse through products, but don’t see pricing or add items to cart.

Pricing can only be viewed once logged in using customer log in details.

Funtastic Limited does not supply direct to public and products listed on our B2B website are only orderable by retailers within Australia.

Payment

Q: How can I pay my account through the B2B website?

Once you are logged in you can select the pay account option through the dashboard. You can select invoices to pay against and view any outstanding payments.

We accept credit card payments, Visa and Mastercard.

Q: I have a query regarding payment. Who can I contact?

A: You can contact our accounts receivable team on accounts@funtastic.com.au during business hours that will be able to assist you with your account and any payment queries you may have.

Shipping

Q: What are the shipping costs?

A: Orders over $500 will be supplied freight free within Australia; orders below $500 will incur a $15 (ex GST) delivery charge.

You will be notified of any delivery fee during checkout.

Q: What is the delivery turnaround time?

A: Delivery time varies from state to state; below are estimated processing and delivery times quoted in working days:

  • VIC, NSW and SA     4-5 days
  • QLD                         5-8 days
  • WA, NT and TAS       8-10 days

Q: How can I track my order?

A: Once your order has been dispatched you will receive an email containing tracking details.

You can also view the status of your order via the Funtastic B2B site – Order History page

Q: Will I have to sign for my delivery?

A:  Yes, all deliveries must be signed for.

Stock Coming Soon

Q: The item I want is not in stock, what now?

A: We try our best to have the correct stock levels to reach demand, however in the instance that an item is out of stock, you can add to the cart and click the notify me when back in stock button. You will receive an email alert when the item is back in stock.

Q: Can I place an item that is out of stock or coming soon on back order?

A: Backorders will be treated as outlined in terms and trading agreements when creating your account with us.

Q: Item was in stock when I purchased but was not supplied?

The stock levels on our B2B website are live from our warehouse; there is a small window between placing your order and an item selling through. If this is the case our team will contact you directly to advise that the item is not available before processing your order.

New Features

Q: Are there more changes coming?

A: Yes, we are committed to future development and will continue to make changes to improve your trading experience.

Over the coming weeks you will see an abundance of new and innovative products from across our channels.

We welcome you to enjoy a new trading experience with Funtastic Limited and look forward to servicing your retail needs.